Thank you for shopping with JEWEL SHRINE LLC. We are committed to delivering your jewelry safely and on time. Please review our shipping policy below.

1. Company Information

Company Name: JEWEL SHRINE LLC
EIN: 33-1565110
Email: support@jewelshrine.shop
Phone: +1 (270) 352-2900
Address: 5001 MONTGOMERY BLVD NE, ALBUQUERQUE, NM 87109, US
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

2. Order Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday).
  • Orders are not processed on weekends or public holidays.
  • During peak seasons or promotions, processing times may be slightly extended.

Once your order is shipped, you will receive a confirmation email with tracking details.

3. Shipping Time

Estimated delivery times:

  • United States: 5–10 business days
  • International Orders: 7–15 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

4. Shipping Charges

  • Shipping fees are calculated at checkout based on your location.
  • We may offer free shipping promotions from time to time.

5. Tracking Information

After your order has been shipped, a tracking number will be sent to your email address.
Please allow 24–48 hours for tracking updates to appear.

6. Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs duties, import taxes, or additional fees required by their country.
JEWEL SHRINE LLC is not responsible for delays caused by customs.

7. Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at support@jewelshrine.shop.

8. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 7 days of delivery
  • Provide your order number and photos (if damaged)

We will work with the shipping carrier to resolve the issue.

9. Delays

While we strive for timely delivery, we are not responsible for delays caused by:

  • Weather conditions
  • Carrier issues
  • Customs clearance
  • Incorrect shipping information

10. Contact Us

If you have any questions about shipping, please contact us:

JEWEL SHRINE LLC
5001 MONTGOMERY BLVD NE
ALBUQUERQUE, NM 87109, US
support@jewelshrine.shop
 +1 (270) 352-2900
Monday – Friday, 9:00 AM – 5:00 PM EST