At JEWEL SHRINE LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Company Information

Company Name: JEWEL SHRINE LLC
EIN: 33-1565110
Email: support@jewelshrine.shop
Phone: +1 (270) 352-2900
Address: 5001 MONTGOMERY BLVD NE, ALBUQUERQUE, NM 87109, US
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

2. Return Eligibility

You may request a return if:

  • The item was received damaged or defective
  • The wrong item was delivered
  • The item is unused and in original packaging

Return requests must be made within 7 days of delivery.

Items must be:

  • Unworn and unused
  • In original condition
  • In original packaging

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom jewelry
  • Final sale or clearance items
  • Items damaged due to customer misuse

4. Return Process

To start a return:

  1. Email us at support@jewelshrine.shop
  2. Provide your order number and reason for return
  3. Attach photos (if item is damaged or incorrect)

Once approved, we will provide return instructions.

Please do not send items back without contacting us first.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping fees are non-refundable.

6. Refunds

Once we receive and inspect your return:

  • You will be notified via email
  • If approved, your refund will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

Processing time may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank

If the issue persists, contact us at support@jewelshrine.shop

8. Exchanges

We only replace items if they are defective or damaged.
For exchange requests, please contact us within 7 days of delivery.

9. Cancellations

Orders may be canceled within 24 hours of purchase.
After 24 hours, cancellations may not be possible if the order has already been processed.

10. Contact Us

For any return or refund inquiries, please contact:

JEWEL SHRINE LLC
5001 MONTGOMERY BLVD NE
ALBUQUERQUE, NM 87109, US
support@jewelshrine.shop
+1 (270) 352-2900
Monday – Friday, 9:00 AM – 5:00 PM EST